Subscriptions

Available via: Dashboard and API

Subscriptions lists every subscription your customers have started from your subscription templates. Open one to see its payments and manage it.

How to Access

The page requires access to subscriptions. Every action on a subscription requires write access. See Roles and Permissions.

Search for a subscription, pick a date range with Select dates, and filter by Status. Click + to filter by Currency, Interval, Customer ID or Template ID.
Click Columns to choose which columns are shown, including Customer and Discord username.
Each subscription shows its name, price and billing period, status, number of cycles (Unlimited or for example 12x) and creation date. A recent plan change shows next to the status, for example Upgrade.
Click a subscription to open it, or click ⋮ → Cancel subscription.

Status	Meaning
Initiation	The subscription was created but the customer hasn't completed checkout yet.
Trial	The customer is in a free trial and hasn't been charged yet.
Active	The subscription is running and renews normally.
Past due	The last renewal failed and is being retried.
Unpaid	Several payment attempts have failed.
Paused	Payment collection is paused.
Pending Cancellation	The subscription ends at the end of the current billing period.
Inactive	The subscription is no longer active, for example after all its cycles are completed.
Cancelled	The subscription has ended.

See Subscription Statuses for how a subscription moves between them.

A subscription's page shows its name, status, description, price and billing period, and:

Payment history: every payment of the subscription. Click one to open it in Transactions → Payments.
Applied coupon: the coupon on the subscription, its discount and how long it lasts.
Plan change history: each plan change, with the old and new price, the prorated charge or credit, and when it applied. Click a change to expand it.
Details: the subscription and template IDs, the customer, their Discord account, and the creation, next payment and scheduled end dates.

The actions available depend on the subscription's status.

Action	Where	Available when	What it does
Cancel subscription	Button, or ⋮ in the list	Not already cancelled, paused or in initiation	Ends the subscription at the end of the current billing period, or right away if you tick Cancel immediately. It can't be undone.
Pause subscription	Button	Active	Stops collecting payments until you resume, or automatically on the date you choose. Nothing is cancelled.
Extend trial	Button	Trial	Moves the trial end to a later date. Billing starts when it ends.
End trial now	Button	Trial	Ends the trial and charges the first full billing period today.
Change plan	⋮	Active	Changes the price or billing period. See below.
Postpone payment	⋮	Active	Moves the next payment to a later date, up to one year ahead. The subscription stays active.
Edit subscription name	⋮	Always	Renames the subscription.

Use Pause to stop payments with no end date, and Postpone payment to push back one payment while staying active.

Some situations show a banner at the top of the subscription, with its own actions:

Failed payment (Past due or Unpaid): Retry payment charges the customer again, and Copy update link copies a link you can send them to update their payment method. See Smart Retry for automatic retries.
Trial: shows when the trial ends. Cancel extension restores the original trial end.
Paused: shows since when payments are paused and when they resume. Resume payment resumes them now.
Billing postponed: shows the new payment date. Cancel postponement restores the original date.
Pending cancellation: shows when the subscription ends. Keep subscription removes the cancellation, so it keeps renewing.
Scheduled plan change: shows a plan change that applies at a later date.

Click ⋮ → Change plan and choose:

New amount: at least 0.50.
Billing period: keep the current one, or choose Weekly, Monthly, Annually or Custom.
When should the change apply?: Immediately, or At the next billing date. Moving to a shorter billing period always applies at the end of the current period.
Prorate for the current cycle? (when the change applies immediately): Yes, prorate charges or credits only the difference for the days left in the cycle; No, charge in full charges the full difference today.
End after a number of cycles (optional): end the subscription after this many billing cycles, the current one counting as the first.

Click Apply change. The change shows in the Plan change history. See Updating a Subscription for how proration is calculated.